Return & Refund Policy

Zonu Cares operates both a healthcare/clinic service platform and an e-commerce platform. Customers are requested to review product or service details, price, appointment information, delivery information, and applicable terms before completing a purchase or booking. All purchases and bookings are considered final.Products sold through Zonu Cares are not eligible for return, exchange, or refund except where Zonu Cares is required to provide a remedy under applicable law or in the limited circumstances stated in this policy.

All products purchased through the Zonu Cares website non-returnable and non-exchangeable.Customers should carefully check the product description, quantity, price, and other details before placing an order. Once an order is successfully placed, customers cannot return or exchange the product merely because of a change of mind, personal preference, incorrect selection, or failure to use the product.

Product payments are non-refundable. Zonu Cares does not provide refunds for products after a successful purchase, except where a refund or other remedy is required by applicable law or where a payment-processing error has resulted in a duplicate or erroneous charge. Refunds are not provided for change of mind, personal preference, incorrect product selection, failure to use the product, or cancellation after order confirmation.

Payments made for appointments, consultations, healthcare services, or other services are generally non-refundable. Cancellation or failure to attend a scheduled appointment does not automatically create an entitlement to a refund. Rescheduling may be permitted at the discretion of Zonu Cares and subject to availability.

If a customer is charged more than once for the same order or booking, or a technical/payment-processing error results in an incorrect duplicate charge, the transaction may be reviewed by Zonu Cares. Where a duplicate payment is verified, Zonu Cares may process the appropriate refund to the original payment method.

If Zonu Cares is unable to provide a product or service that has been successfully paid for, Zonu Cares will review the transaction and provide an appropriate resolution in accordance with applicable law and the circumstances of the transaction. Where required, this may include a refund.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable Indian laws. Where applicable law requires a return, replacement, cancellation, adjustment, orrefund, Zonu Cares will comply with the applicable legal requirement.

Where a refund is approved, it will normally be processed to the original payment method used for the transaction. The time taken for the amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the relevant bank or payment service provider.

Where Zonu Cares approves a refund, the refund will generally be initiated within 7 working days from approval, unless a different period is required by the applicable payment method, banking process, or law. The final crediting time may vary depending on the customer's bank or payment provider.

Zonu Cares does not provide cash refunds for online transactions. Where a refund is approved, it will generally be processed through the original payment method used for the transaction.

If Zonu Cares cancels an order, appointment, or service and cannot provide the purchased product/service or a suitable alternative, the transaction may be reviewed for an appropriate resolution, including a refund where applicable.

For questions relating to an order, appointment, payment, cancellation, return, or refund, please contact us at zonucares@gmail.com or call 07708800332. Please provide your Order ID or Appointment ID, registered mobile number, payment/transaction ID, and details of your request.

Zonu Cares may update this Return, Cancellation and Refund Policy from time to time. Any updated version will be published on this page with the revised effective date.

By placing an order, booking an appointment, purchasing a service, or making a payment through the Zonu Cares website, the customer confirms that they have read, understood, and agreed to this Return, Cancellation and Refund Policy.